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GSC Hotels

Privacy Policy

The privacy of our guests and employees is one of the main pillars of GSC Hotels’ Privacy Policy. This privacy policy applies to the entirety of the GSC Hotels group.

Guests/Jobseekers should read this policy before providing GSC Hotels with any of their personal data. Personal data is any and all information collected and stored that can be used to identify an individual (e.g. their name, address, contact details, etc.).

Guests must make sure that children under the age of 18 do not provide us with their personal data without permission.

As per the information contained within this policy, GSC Hotels commits to:

  • Explaining how and why any personal data requested may be processed;
  • Using personal data exclusively for the purposes mentioned within this policy;
  • Only requesting the personal data necessary, and taking the steps necessary to keep the data up to date;
  • Only storing personal data for the amount of time necessary to process it, as per the applicable local legislation;
  • Providing guests/jobseekers with the means with which to access, alter, rectify or erase their personal data;
  • Ensuring strict confidentiality is kept on any personal data received and that it is protected, unless the data holder is legally ordered to disclose said personal data.

 

SCOPE

The GSC Hotels Privacy Policy applies in the following cases:

  1. To all GSC Hotels websites.
  2. The processing of any data provided to any of our hotels, restaurants or other points of sale.

 

  1. Collection and Processing of Personal Data

As a GSC Hotels client, your personal data and/or personal data relating to your family members may be requested for a variety of purposes. These may include:

  1. Contact information: name, nationality, telephone number, e-mail address, address, etc.;
  2. Date of birth;
  3. Credit card details;
  4. Loyalty programme membership number;
  5. Arrival/departure dates from our hotels/restaurants or other points of sale;
  6. Information about your children: name, date of birth, age, e-mail address;
  7. Interests and preferences: such as preferred room location, preference of a smoking/non-smoking room, type of room and bed preferences, newspaper desired, etc.;
  8. Any comments a guest may make, whether during or after your stay at a GSC Hotels hotel.

 

The following personal data may be requested about applicants for jobs or internships at GSC Hotels:

  1. Contact information: name, nationality, telephone number, e-mail address, address, etc.;
  2. Date of birth;
  3. Interests and reason for application;
  4. Training, education and professional experience.

We do not request sensitive information such as: religious or philosophical beliefs, political opinions, information on health, race or ethnicity, sexual orientation or memberships to unions.

Personal data may be requested under a variety of circumstances, including (but not limited to) the following:

  1. To allow guests to participate in advertising initiatives (subscribing to newsletters to receive special offers/promotions, registering in loyalty programs; filling out surveys and/or customer comments, competitions);
  2. For the purposes of hotel operations (e.g. room or table reservations, check-in and check-out; complaints or requests);
  3. In order to provide information about tour operators, travel agencies or online booking systems;
  4. For operations carried out online (connecting to the GSC Hotels website; filling in forms to request data online – for example, online reservations, questionnaires, etc.);
  5. In applications for jobs or internships.

 

  1. Purposes for which Personal Data may be requested.

Personal data may be requested for the following purposes:

  1. In order to manage guest reservations and stays;
  2. In order to improve the services provided in our hotels, restaurants and other points of sale, as a means through which to understand customer needs and exceed their expectations;
  3. In order to personalise our services;
  4. In order to send guests newsletters, special offers and advertising materials. Guests may cancel their subscription to the email newsletter service by clicking on the link in the newsletter sent via email;
  5. Hiring GSC Hotel employees.

 

  1. Sharing Personal Data

GSC Hotels may share the personal data provided by guests/job applicants with:

  1. GSC Hotels employees, so that they may provide any services requested and/or manage guest/job applicant databases (as long as they are officially authorised to do so by the applicable Data Protection Regulatory Authority);
  2. Local authorities – if required to do so by local law or within the scope of GSC Hotels’ internal inspections, in accordance with legal requirements.

GSC Hotels also reserves the right to share any personal data in the event of the sale or transfer of the company or its assets, whether in whole or in part.

In the event of personal data being shared with third parties, obligations provided under the applicable laws will be strictly complied with and every effort will be made to ensure that such third parties use the personal data appropriately, and in accordance with this Privacy Policy.

 

  1. Accessing, Altering and Erasing Personal Data

Guests/job seekers may access, rectify, add to, update or erase their personal data by contacting GSC Hotels via the following email address: info@gschotels.com. Any such requests will be dealt with as soon as possible. GSC Hotels may request a copy of a valid ID document in order to protect client privacy and confirm their identity before any changes are made.

 

  1. Personal Data Security

GSC Hotels has implemented all technical and organisational measures necessary to protect the personal data of clients and jobseekers, as per the applicable legislation, ensuring confidentiality is maintained on said personal data in accordance with the rules set out in this policy.

Whenever credit card information is requested, this should be done using GSC Hotels SSL security lines (Secured Sockets Layer), provided that a browser that supports SSL is used, such as Microsoft Internet Explorer or Google Chrome.

 

  1. Alterations

This privacy policy may be altered periodically. As such, we recommend that it is consulted regularly.

 

  1. Contacts / Questions

If you have any questions regarding this privacy policy, please contact GSC Hotels via email, at: info@gschotels.com.

 

COOKIE POLICY

GSC Hotels uses cookies on its website to improve its functioning and optimise user experience.

The purpose of this information is to answer any questions users may have regarding the use of cookies on the GSC Hotels Group website.

 

What are Cookies?

Cookies are small text files that are inserted into a user’s device (computer, mobile phone or tablet) when users visit the GSC Hotels website using a browser. Cookies allow a website to recognise a user’s device.

 

What are cookies used for and why does GSC Hotels use them on their website?

GSC Hotels uses cookies to gauge the importance, usefulness, interest of, volume and frequency of views of its online content and to find out the best way to present information that is truly relevant to users. Cookies help GSC Hotels understand how clients get to its website (Internet search, recommendation from another website, advert, etc.) and the way in which customers then go on to browse its pages. Cookies also inform GSC Hotels of user browsing preferences, such as the language used. They do not, however, collect personal information of any kind, or any other information that allows users to be personally identified.

 

Are all cookies the same?

No. Different types of cookies are used depending on the type of information analysed and collected, and the amount of time for which they are installed on a user’s device.

 

Which types of cookies does the GSC Hotels website use?

The cookies used by the GSC Hotels website have different uses. Thee site uses some cookies to analyse how users navigate through the website and how they find it in the first place. These cookies allow GSC Hotels to study the website’s analytical data and improve navigation and content. In addition, it uses cookies that record some user preferences such as language preferences or credentials used to access restricted areas.

 

How long are cookies stored on users’ devices for?

GSC Hotels uses cookies that are stored on users’ computers, mobile phones or tablets, whether permanently or temporarily, for varying lengths of time. This website uses permanent cookies to identify when the same user returns to the website, helping GSC Hotels determine which new content caught that user’s attention. This information is generally analysed in order to improve the content and services provided. The website also uses temporary cookies, which are only active while users remain on the website. All these cookies do is allow GSC Hotels to determine how users browse the pages of our website and identify opportunities for improvement.

 

Can users block cookies?

Yes. All browsers allow users to configure access to cookies or block them. For more information on how to block cookies, see your browser’s help section.

 

Where can I find out more about cookies?

For more information about cookies, visit the website www.allaboutcookies.org (which is available in English, French and Spanish).